Shipping Policy
Frequently Asked Questions
All purchases of alcohol made on this website are managed by an independent technology provider and processed & fulfilled by The Epicurean Trader, a licensed alcohol retailer.
Sausalito Liquor Co. is not a licensed beverage alcohol retailer and is not involved in the sale or delivery of alcohol products.
Please review the FAQs below and The Epicurean Trader’s terms for more information about orders placed on this website.
If you have any issues with an order you placed on this website, please either reply to your order confirmation email or reach out to The Epicurean Trader here.
FREQUENTLY ASKED QUESTIONS
What is the typical processing time?
We ship Monday through Friday, and orders generally ship within 2 business days after being placed.
An email confirmation with carrier and tracking information will be sent when your order is shipped. If you need a status update, you can check your order status or email giftbaskets@theepicureantrader.com
Which Carrier Will My Purchase Ship With?
All orders outside of San Francisco County are shipped via FedEx. An adult over 21 will always need to be present to accept the delivery if it contains alcohol. We cannot ship alcohol to P.O. Boxes.
How can I cancel my order?
If you need to cancel an order, email us at giftbaskets@theepicureantrader.com. If the order has already shipped, a refund will be issued when the order is returned to us, in a re-saleable condition, less a restocking fee and returned shipment fee.
I missed the carrier’s delivery attempt. What do I do next?
Please be aware it is every customer's responsibility to ensure that someone 21+ is home to sign for the package. Typically, a carrier will attempt delivery 3 times before returning the package to the sender.
If a shipment is returned after multiple delivery attempts, we can reship to a new address for an additional shipping fee. If there is no alternate shipping address, we will refund the order minus a $25 returned shipment fee. If you're having trouble with your delivery, contact us right away, we're always happy to help coordinate.
How do refunds work?
The Epicurean Trader cannot guarantee that a retailer will agree to accept a return or exchange. Please review The Epicurean Trader’s terms before purchasing and contact The Epicurean Trader if requesting a refund.